I – Price
Our prices include all taxes and are calculated in euros at the time of closure of contract. Prices may be changed without prior notice in case of increases imposed by our suppliers or in case of economic crisis. Our services are offered for a predetermined period of time according to the terms of the reservation.
II – Registration – Booking – Modification
The full payment will be taken unless otherwise specified by the client. It is possible to reserve with a 50% deposit to confirm the booking; the remaining balance will then be due no later than thirty days prior to arrival. If the reservation is made less than thirty days before arrival, the total amount will automatically be due on confirmation. In case of unsettled balances within the required thirty days, ESI GENERATION reserves the right to offer the reserved spaces for sale to other clients, retaining the full deposit amount. The reservation is deemed definite on reception of the deposit. Should the client not comply with the regulation above, he will be considered in breach of contract. There may be additional charges for any changes made to a reservation less than 7 day before the start date.
III – Cancellation
Cancellations will be accepted up to one month prior to arrival with a full refund. For cancellations made within less than a month of arrival, 30% of the total will be retained by ESI GENERATION for administration purposes and 70% will be refunded to the client. ESI GENERATION reserves the right to retain full payment for cancellations made within a week or less before arrival. Cancellations of in-resort bookings are non-refundable and postponement remains at the discretion of ESI GENERATION’s management.
IV – Responsibilities
ESI GENERATION uses a number of external suppliers in particular in conjunction with “all-inclusive deals”, ski lift passes, children’s lunch club etc. ESI GENERATION should not be confused with the afore-said, whom in each case stands responsible for their own activities under the legislation of the particular enterprise. In this case ESI GENERATION cannot be held liable and the client cannot claim any compensation in case of schedule changes due to our partners. Also, any service not used by the client for any reason whatsoever, shall not give rise to a refund. Finally, under no circumstances can ESI GENERATION be held liable for circumstances arising from natural causes or external influence.
V – Miscellaneous
For any ESI GENERATION product the client should present himself on the start date and within the time period specified on confirmation. Unclaimed service due to a late arrival does not qualify for a reimbursement. Any problems, delays or time spent on ski lifts does not justify a reduction in price neither a prolonged lesson, unless the fault is directly due to a voluntary act on ESI GENERATION’s behalf. Any difficulties/queries which might come of the contract will be handed directly to the Court of Summary Jurisdiction in GAP (Hautes-Alpes). Similarly, the “overflow” or “lack” of snow cannot be attributed to ESI GENERATION ski school. Weather and snow conditions prevailing on the day are not the responsibility of ESI GENERATION, and the client cannot claim any compensation, rebate and or refund.
VI – Special Conditions
ESI GENERATION advertise a maximum number per group. Clients are booked in to the groups depending on the level stated by them. If the level is not correct then ESI GENERATION reserves the right to move clients into the correct level of group. On rare occasions during peak week dates this may mean group sizes will be more than the advertised amount. ESI GENERATION is committed to make every effort to ensure that the number of students is reduced if this is to happen.
A list of reasons that could cause a course to exceed the number:
– Error registering under or over evaluation due to the client.
– Instructor injury or illness resulting in the requirement to move students to another course.
– Desire for a customer to move to a different course other than that of his.
– Instructor obligation to “move” a client in a class higher or lower for technical or security reasons.
– State of fatigue or stress found in a client that requires them to move to a lower level.
In all cases, if the maximum number in a course is exceeded the client is not liable for any rebates, refunds or compensation from ESI GENERATION ski school.
VII – Helmets & Protection
There is always a risk involved in any snow activities therefore a helmet is compulsory for children under 13 years old and for snowboarders taking lessons with us. We do also highly recommend them for everyone else. We also recommend children’s back protection, plus wrist protection and impact protective shorts for snowboarders.
VIII – Insurance
All participants who take part in ESI GENERATION activities are not covered by the company liability insurance. Each customer must insure themselves against any risks that can take place in this type of sport. Personal insurance is available to purchase directly from ESI GENERATION in resort and online.
IX – Photos & Video
By purchasing and joining ESI GENERATION ski & snowboard school lessons or activities you agree to the possibility of having photos or videos taken in which may be used in promotion material. If you wish for your photos or videos not to be used you must specify beforehand.